Kickstart videos
What will this data show you? A Workforce Intelligence analyst will be assigned to present back the results. But you want results fast, right? We'll have dedicated specialists working with you to set up the system and understand your applications so we can rapidly start gathering data. Captured data is then securely transmitted to a cloud service where it is processed to populate a dashboard allowing you to surface high level utilization through your enterprise, then drill right down into minute-by-minute interactions from individual users. This is combined to give you a forensic timeline of daily usage. Alongside this, it also records how times such as inactivity is used on each and every machine. It works by recording the active application or website, user interactions through keyboard and mouse, and the frequency of cut/copy paste operations. This is where Pega Workforce Intelligence can make a difference, shining a light on every single activity that your colleagues perform on their desktops. While you might be able to pull information on call stats, case audits, and web blogs together, these are only small parts of the wider picture, leaving you with a limited view on how tasks and processes are truly completed by colleagues. On a daily basis, your colleagues spend vast amounts of time chasing data and activities through a maze of corporate platforms, data sources, and common desktop applications. Tasks and processes at a desktop level can be complex. The root cause for these failures is rarely the solution in itself, but more a lack of properly understanding and quantifying the scale and nature of the challenge in the first place. But all too often, we hear about projects that fail to deliver expected returns. Digital process automation can provide massive benefits to a business.
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But every journey starts with knowing where the plan destination is. You want to improve your customer outcomes, present better results to the board, and make work rewarding and less frustrating for your colleagues. As a business, you're always on a journey.
#Kickstart videos trial
What are the hidden process inefficiencies that are impacting customer and employee experience, and what is the best way to tackle those? Watch this video to learn more about the Workforce Intelligence Kickstart, a 60-day trial program where Pega will work with clients to answer these questions and recommend a tailored path forward with Intelligent Automation. To know where you are going with Intelligent Automation, you need to know where your business stands today.
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